Privacy policy

Privacy Policy
Last Modified: September 30, 2024

This Privacy Policy outlines how QuickETA (“QuickETA,” “we,” “us,” or “our”) collects, utilizes, and shares your information when you access our websites, as well as our services. This policy encompasses your interactions with QuickETA, including phone conversations or remote video calls, and details your choices regarding your personal information. Additional information for California residents and individuals in the European Union is included.

DEFINITIONS

Personal Data:
Refers to any information that can identify a natural person (“data subject/user”). An identifiable natural person is someone who can be identified, directly or indirectly, through identifiers such as a name, identification number, location data, online identifiers, or specific physical, physiological, genetic, mental, economic, cultural, or social factors. In this policy, Personal Data or Personal Information pertains to information that relates to a specific individual and can be linked to them. It excludes de-identified or aggregate data.

Data Subject/User:
Denotes any identifiable natural person whose personal data is processed by QuickETA (the controller responsible for processing).

Processing:
Covers any operation or series of operations performed on personal data, whether automated or not, such as collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure, dissemination, alignment, combination, restriction, erasure, or destruction.

Consent of the Data Subject/User:
Indicates any freely given, specific, informed, and unequivocal indication of the user’s wishes, signifying their agreement to the processing of personal data relating to them, either by statement or specific affirmative action.

INFORMATION WE COLLECT

QuickETA or our service providers may collect Personal Data as well as non-identifiable data when you utilize our websites or services. This section explains the types of Personal Information we may gather. The information collected depends on the nature of your interactions (such as calls or website visits), the products considered or purchased, and the information you choose to share with us. While we may collect various types of information, we typically do not gather all categories from any single individual.

QuickETA may collect the following types of information about consumers:

• Identifiers: This includes real names, nicknames, postal addresses, online identifiers, IP addresses, email addresses, account numbers, driver’s license numbers, passport numbers, and other government-issued ID numbers.

• Other Types of Information: This may include physical descriptions, phone numbers, educational background, employment details, financial information (such as bank account and credit card numbers), and any additional information you provide, such as through questionnaires or surveys.

• Characteristics Protected Under Some Laws: This category includes age, national origin, citizenship, marital status, medical information, sex, sexual orientation, and veteran or military status.

• Internet Information: This encompasses browsing history, search history, device information, and interactions with our websites or advertisements. We may also collect data about browser settings, operating systems, referring/exit pages, and clickstream data.

• Geolocation Information: We may gather data regarding your residential or current location.

• Audio and Visual Information: We may record audio during calls and capture visual recordings during your visits to our premises or with your consent.

• Professional and Employment-Related Information: This includes details about your professional status, affiliations, employment history, and requested information for Visa applications.

Personal Data Collection:
We may gather Personal Data when you purchase our services, register for our services, become an affiliate, or communicate with us. The Personal Data collected through our websites may include your first and last name, mailing address, email address, phone number, payment card details, and information from your communications with us.

Technology-Driven Information Collection:
We may automatically gather information about your use of our websites and services, such as the referring URL, browser type, device used to access our services, access times, and other information that may not personally identify you. This data is tracked using cookies and similar technologies. Cookies are small text files sent to your browser from our servers, stored on your computer, allowing us to collect information about your visits and preferences.

We may use both persistent cookies (remaining on your device until deleted) and session cookies (expiring upon browser closure). You can refuse or delete cookies via your browser settings, but this may limit your access to certain functionalities of our websites. Using a different browser or device may require you to adjust those settings accordingly.

We may collaborate with third parties to gather information about your website usage over time. We utilize Google Analytics and other services to enhance our website performance. For more details on how Google Analytics collects and utilizes information, please visit Google's Privacy Policy. You can learn to opt-out of cookies at any time via the link below:

Disable Cookies

HOW WE USE AND SHARE YOUR INFORMATION

Personal Data:
Unless stated otherwise, we do not sell, trade, rent, or share your Personal Data with third parties for marketing without your consent. We share Personal Data:

• with vendors performing services for us in line with this Privacy Policy;

• with affiliates, if necessary, to perform the service;

• where we believe it is necessary to meet legal requirements or governmental requests;

• to enforce our Terms of Service, including investigating potential violations;

• to address fraud, security, or technical concerns;

• to protect against harm to the rights, property, or safety of our users or the public;

• in the event of a business transaction, such as a merger or sale of assets;

• pursuant to legal inquiries or as required by law.

Professionals: QuickETA may share information with independent professionals accessed through our services.
Government Entities: QuickETA is not affiliated with any government organization. However, client applications may be sent directly to the appropriate agency, and information may be shared with government entities to fulfill services purchased by our customers. Personal Information can become public record when filed with governmental bodies.

QuickETA remains liable under the DPF Principles if a third-party agent processes personal data from the EU, UK, or Switzerland in a manner inconsistent with these Principles unless we prove otherwise.
If we sell any part of our business, your Personal Data may be among the assets transferred. You consent to such transfers and that any acquirer may continue processing your Personal Information per this Privacy Policy. We recommend checking our Websites periodically for updates on how your information is used.

We use the Personal Data you provide for the following purposes:

• to communicate with you, respond to inquiries, solicit feedback, and provide technical support;

• to deliver our services;

• to operate and improve our Websites and Services;

• to comply with legal requirements;

• to enforce our Terms of service;

• as disclosed at the time of information collection.

We may use Personal Data collected during registration or purchases to market other products or services that may interest you.

Automatically Collected Information
We may automatically gather certain information when you use our Websites or services (“Automatically Collected Information”). This information helps us enhance our service and customize user experiences. We also aggregate this data to analyze trends. This Privacy Policy does not limit our use or disclosure of Automatically Collected Information, and we reserve the right to share it with partners, advertisers, and third parties at our discretion.

How We Protect Information
We implement security measures to safeguard your information from unauthorized access. Your account is protected by a password, and we advise you to keep it confidential and log out after use. We also use technological measures, such as encryption and firewalls, to protect your data. However, these measures cannot guarantee complete security against breaches. By using our service, you acknowledge and accept these risks.

YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION
You have the option to opt out of receiving email communications at any time by following the unsubscribe instructions provided in our emails. Please note that if you choose to unsubscribe, you will no longer receive any emails from us, including important updates regarding your application or other communications.
We encourage you to stay connected to avoid missing important information about your application status and progress. We are committed to providing relevant and timely content to keep you informed.
Unsubscribing may result in missing critical updates about your application, so please consider this before making any changes to your email preferences.

LINKS TO OTHER WEBSITES
Our service may include links to other websites or applications. We are not responsible for the privacy practices of those entities. This Privacy Policy only covers the information we collect through our Websites and services. We encourage users to review the privacy policies of any third-party websites.

Information for EU Customers and Visitors
If you are in the European Union (“EU”), this section outlines your rights and QuickETA’s responsibilities regarding your personal data. QuickETA complies with the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF) as set by the U.S. Department of Commerce. We have certified adherence to these Principles. In case of conflict between this Privacy Policy and the DPF Principles, the latter will govern. For more information about the DPF Program, please visit https://www.dataprivacyframework.gov/.
QuickETA is the sole U.S. entity adhering to the EU-U.S. DPF Principles and is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).

Lawful Basis for Processing

QuickETA processes personal data of individuals in the EU based on the lawful bases outlined below. The applicable basis for specific processing activities will depend on the context.

Purpose of Processing

(See “How We Use the Information We Collect About Consumers.”)

Legal Basis for Processing

• Providing Products and Services: Performance of Contract, Consent, Legitimate Interest

• Security: Legitimate Interest

• Meeting Legal Requirements: Compliance with Legal Obligation

• Marketing: Consent, Legitimate Interest

• Product Development: Legitimate Interest

• Analytics: Legitimate Interest

• Operational Purposes: Consent, Legitimate Interest, Compliance with Legal Obligations

• Sharing with Business Partners: Performance of Contract, Consent

• Financial Reporting and Internal Uses: Legitimate Interest

• Business Transfers: Legitimate Interest, Compliance with Legal Obligation

EU User Rights

If you're in the EU, you have rights regarding how QuickETA processes your personal data, including:

• The right to access your personal data

• The right to correct inaccuracies in your data

• The right to request deletion or limitation of data usage, subject to certain conditions

To exercise these rights, please submit your request using the provided form or contact Customer Support at [email protected] or +1 (302) 546-5043. You also have the right to object to data processing and raise concerns about our practices. QuickETA is committed to resolving complaints regarding personal data collection or use. EU individuals should first contact QuickETA, LLC.

Unresolved complaints can be referred to JAMS for alternative dispute resolution. If unsatisfied with our response, you may file a complaint with JAMS at no cost.

In certain cases, binding arbitration may be invoked for complaints under the EU-U.S. Data Privacy Framework (DPF). To initiate this, send an email with “Binding Arbitration Request” as the subject, including your contact details and complaint description.

You also have the right to file a complaint with the Information Commissioner’s Office in the UK:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
ico.org.uk
+44 1625 545 700

QuickETA will cooperate with EU data protection authorities concerning employment-related data.

Changes to Our Privacy Policy

QuickETA reserves the right to modify this Privacy Policy. Changes will be communicated via an updated policy posted on our websites. Please check periodically for updates.

Children’s Privacy

Our websites and services are not intended for individuals under 18. We do not knowingly collect information from those under 18, nor do we allow them to sign up for services. Parents can arrange travel requirements for minors, with data collected from the parent/guardian.

If we discover Personal Data from individuals under 13, we will promptly delete it. Parents of children under 13 can request deletion by contacting [email protected].

Data Retention

We retain personal data for the duration of the customer relationship and for six months after our last interaction.

Online Behavioral Advertising

We may partner with third-party organizations for interest-based advertising. They may use technologies to collect information about your visits for relevant advertising. You can learn more about opt-out options at www.optout.aboutads.info.

California Users

California residents have additional rights regarding their Personal Data. You may request deletion of your data and opt-out of its sale. To exercise these rights, visit QuickETA's contact page and select “Do Not Sell My Personal Information.”

You also have the right to request information about:

• Categories of Personal Data collected or sold

• Sources of Personal Data

• Business purposes for collection

• Specific Personal Data collected

We do not sell or share Personal Data as indicated above. The categories we may collect include:

Name, alias, postal address, online identifiers, IP address, email, account name, browsing history, search history, interaction information, geolocation data, electronic information, professional information, and education information.

You have the right not to be discriminated against for exercising your rights. To exercise any rights, use the contact information below.

International Users

If using our services from outside the U.S., your information may be processed in other countries, including the U.S., which may not provide equivalent protection. Data transfer from the EU to the U.S. is conducted through the forms you complete.

EEA users may request access to their Personal Data, correct errors, request erasure, restrict processing, or obtain a copy in a machine-readable format. Consent is typically obtained when you file an application.

For rights exercises, please use the contact information below. We may be required by law to restrict disclosure or retain Personal Information after a deletion request.

If you have concerns regarding your Personal Data processing, please let us know. You have the right to file a complaint with the data protection authority in your jurisdiction.

We do not engage in automatic decision-making or profiling.

In case of a data breach, we will notify you and relevant agencies as required by law.

Contact Us

This Privacy Policy governs your use of QuickETA’s services. By using QuickETA's services, you accept this policy. For questions about this policy or our practices, contact us at [email protected] or visit our website at www.quicketa.com or call +1 (302) 546-5043.